Support

Questions, problems or feedback? Email support@example.com and we’ll get back to you.

Common questions

How do I delete my account?

In the app, go to Account → Delete account. This permanently deletes your account and everything in it — your library, explanations, follow-up conversations and summaries.

The AI questions don’t appear.

Follow-up questions need your permission first, and an internet connection. Check that AI follow-up questions are turned on in the Account screen. AI features may also be limited to a number of uses per day — if you’ve reached it, try again tomorrow.

How do I turn the AI off?

In the Account screen, turn off AI follow-up questions. Nothing new is sent, and the questions and summaries you already have are kept.

Dictation isn’t working.

Dictation uses Apple’s speech recognition. Make sure Noera is allowed to use the microphone and speech recognition in your iPhone’s Settings.

I signed in with Apple and don’t recognise my email address.

If you chose “Hide My Email”, Apple gives Noera a private relay address that forwards to your real one. That’s expected.

How your data is handled is described in the Privacy Policy.